Returns and Exchanges / Damages
All returns require an RGA number. Items without an RGA number will be refused. To obtain this information you must contact us via Email or Chat and write the information we provide to you on the returning box.
There is a 14 day limit for returning items. Parts purchased from the online store must be returned in original packaging and new, not used condition and unopened Parts returned to be found open or used will not be credited. Any defective/damaged items must be handled by the customer directly to the Manufacture or with shipping company UPS etc.Any items returned due to consumer ordering the wrong part or discovering they no longer desire the part(s) will have a 20% restocking fee as well as freight/shipping charges both to and from sapasopools.com. Handling and shipping charges under any conditions are nonrefundable. If the item was shipped for free you must pay all return fees for shipping. If you have received Damaged Freight you the customer must file a claim with the shipping company UPS/FEDEX/USPS the same day as shipment.
Please read below more Information:
If you order the wrong part or product you are still obligated to pay shipping and restocking fees, even on free shipping items. All shipping charges should be paid by the consumer for returns. Any types of PCB boards, Top Sides, Pillows or electrical type parts and or switches, Paints and heaters & SPECIAL ORDER items can not be returned The items like steps, Tiles, handrails, slides, cleaners & pumps also can not be returned, they can only be exchanged if delivered a wrong.
If you have questions or need help please use the contact us form for the fastest way to reply.